Return & Refunds

At Jalora Hikes, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with easy return and refund options.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order. To be eligible:

• The product must be unused, unworn, and in its original condition.

• The item must include all original packaging, tags, and accessories.

• Proof of purchase (order confirmation or invoice) must be provided.

2. Non-Returnable Items

Returns are not accepted for:

• Items that have been used or damaged after delivery.

• Clearance or final sale items (if marked non-returnable at purchase).

• Perishable or hygiene-sensitive items (if applicable).

3. Return Process

To initiate a return, please contact us within 7 days of delivery at:
📧[email protected]

Our team will guide you through the return shipping process. Customers are responsible for return shipping costs unless the item was defective or incorrectly delivered.

4. Inspection and Approval

Once we receive your returned item, it will be inspected within 3 business days. If approved:

• A refund will be issued to your original payment method (for prepaid orders)

5. Refund Timeframe

Approved refunds will be processed within 7–10 business days of return confirmation. Refunds may take additional time to appear in your bank or mobile wallet, depending on the provider.

6. Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 48 hours of delivery by emailing a photo and description to [email protected]. We’ll arrange a free replacement or full refund.

If you have any questions, feel free to contact our support team at:
📧